1. How long does shipping take?
Standard delivery orders typically arrive within 25–35 business days.
2. Can I get expedited shipping?
Yes. You can contact our customer service team during checkout to arrange for expedited shipping for an additional fee. This service is not available for oversized items.
3. Can the wire/rod be lengthened or customized?
Yes, we offer custom wire and rod lengths for many of our light fixtures. If you have other specific needs, please contact our customer service team before placing your order and we will assist you with the customization.
4. What materials and light bases are the fixtures made of?
The materials for each light fixture can be found in the product description or specification sheet.
5. What if my item is damaged during shipping?
We take great care with our packaging. In the unlikely event that you receive a damaged product, please contact our customer service team within 24 hours of delivery. Provide photos of the damaged item and its packaging, and we will assist you as soon as possible.
6. Do you ship to countries other than the United States?
Yes, we offer international shipping to select countries.