The glass is very transparent; even with the lights off, it refracts a soft glow under natural light, which is very beautiful.
I encountered a minor issue and reached out to customer service; they resolved it very quickly and with an excellent attitude. The quality of the fixture itself is impeccable: the glass is of a substantial thickness, and the frame structure is extremely sturdy. After installation, there was no tilting or shaking. I am really satisfied with this attention to detail.
All the parts were neatly sorted and individually packaged; installing the mounting bracket and completing the wiring took me less than an hour in total. The fan blades are well dynamically balanced, with no wobble or unsettling noise.
It is incredibly heavy! The moment you pick it up, you can feel that it is made of solid, genuine stone. I absolutely love it.
The lamp's packaging was intact. The alabaster finish felt amazing, it's quite substantial. I also contacted customer service, and their responses were very professional and prompt. This was a very pleasant shopping experience.
