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GENERAL INFORMATION

How Long is the Warranty Period?
  • The warranty period is valid for two (2) years from the date of the original purchase from vidirlighting.com and is valid provided the product is only used in accordance with the product’s user manuals and technical specifications.
When Will You Come out with More Pieces?
  • Products included in the e-shop are in the limited and exclusive edition. Eventual reorder is not guaranteed.

ORDER

I Can't Complete the Purchase, What Can I Do?

If you can’t check out or the “place order” button isn’t working, please consider the following suggestions:

  • If your checkout is a little grayed out, it usually means you may have some information missing.
  • If this doesn’t resolve your issues, using a different device/browser may help. Our website is designed to work with Internet Explorer, but if you’re using an older version of Internet Explorer, sometimes certain aspects of checkout won’t display or function properly.
  • You can also try and check out using PayPal to see if that helps.

Lastly, some of these tried-and-true fixes may resolve the problem:

  • Clear your browser cache.
  • Make sure your web browser is up to date and that JavaScript is enabled.
  • Try a new web browser altogether (we recommend Google Chrome or Firefox).
  • Temporarily disable any antivirus or ad-blocker Refund Policy you’re running.

If you’re still having trouble, use the “Contact” link at the top of the page and we’ll investigate further.

How Do I Know if My Order Has Been Placed Successfully?

  • You will receive an e-mail that confirms that your order has been processed successfully

I Have Placed an Order, but I Have Not Received a Confirmation. What Can I Do?

  • Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there. The order confirmation should be sent right away, but there can be a delay. If you have not received anything after 24 h, please contact us so we can check that everything is fine with your order.

Are All the Products I See in the Catalog Available?

  • Yes, they are. Please consider that in case of discrepancy between the information contained in the printed materials and the website, this latter shall prevail.

I Need to Receive an Invoice. What Can I Do?

  • If you need to receive an invoice, you can ask for that in check-out page during the purchasing process.

What payment methods are accepted?

  • We accept payments via  PayPal.

Can I Cancel the Order Once the Payment is Completed?

I Have Canceled an Order. when Will I Be Refunded?

  • It only takes 3 days, or less, for the customer to receive credit for the refund. Many banks hold the authorization for 48 hrs to allow for the vendor to submit it.

DELIVERY & RETURNS

Do You Ship Internationally?

  • Please note the list at the following link: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia. If you have any question, please contact us at support@vidirlighting.com

How Do I Calculate the Shipping Costs?

  • Standard Shipping: Most orders are received in 4-6 weeks from order to delivery., free of charge.
  • Expedited Shipping: Delivery in 2-4 weeks days. An additional $100 is required. Please note Oversized items cannot use express shipping.

Can I Track My Order?

  • Once the order leaves our warehouse, you will receive an email from the courier with the tracking number. You can get detailed tracking information through 17track Order Tracking.

How Do I Return a Product?

My Package Was Damaged in Shipping. What Do I Do?

Are There Additional Taxes / Fees upon Delivery?

  • No, there are not.

What is Your Return Policy on International Orders?

Will I Be Contacted Before Delivery?

  • You will receive a confirmation order and then you will receive an email once the product will be shipped

What Happens if Nobody is There to Receive the Delivery?

  • Our courier will send you a message the evening before the delivery. If you know that you will not be home to receive the delivery, you can leave a note for the delivery guy or girl, stating that he/she can drop the package off at the neighbors.
  • However, there is no guarantee that the delivery guy or girl will read and follow the instructions on the note. In this case, you will find a receipt with the instructions to plan another delivery.

Can I Change Shipping Address After Order Confirmation?

  • No, you cannot. You can change the shipping address if it is in the same Country selected during the order placement.

I Received the Wrong Product. What Can I Do?

TECHNICAL INFORMATION

Can I Use the Products in Outdoor Applications?

  • If the IP rate of the product is higher than 54, you can use it in outdoor applications. Otherwise please use it in indoor applications only. Please write an email at support@vidirlighting.com to ask a question for any further information related to the product.

How Do I Ask a Question About a Product?