Widerrufsrecht

We have a 30 day return policy, which means you have 30 days after delivery of the item to request a return. Refund requests for any reason will not be accepted after 30 days

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vidirlighting.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return/exchange issues, you can contact us at support@vidirlighting.com

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Exchange:

Within the 3 days after your order, you can request a exchange. To arrange an exchange, contact us at support@vidirlighting.com

After shipment or transit, if you want to exchange the product, you'll have to pay for return shipping and there is no restocking fee. If you want to exchange something after you've received it, you must keep all of the items and their packaging until your exchange request is approved. If your replacement product is temporarily out of stock, we will let you know as soon as it arrives, or we may suggest an alternative.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage or any issues, you should contact us. If your item(s) do arrive damaged or with any issues please send photos of the damage, and issues along with a brief description of the damage to support@vidirlighting.com

Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. 

Refund Option:

Refund to the original payment method.

Refund:

If you are approved, your refund will be processed within 3 days after we receive your return and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 5 to 7 business days.

If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.

Late or Missing Refund:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Customer Support-

Email: support@vidirlighting.com

Phone Number：+1 213-770-8807‬ 

Business Address: 303 W Irvington Place, Denver, Colorado, 80223, United States